ⓘ This is a translation for your information. In case of any dispute, the Turkish text is binding. Türkçe

Personal Data Protection Information Notice

Under Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") · Last updated: 4 October 2026

1. Data controller

Your personal data is processed, to the extent described below, by Yunus Toraman on behalf of Tukwe (www.tukwe.com) in the capacity of data controller.

Address: Maltepe Mah. Litros Yolu Sk. E No: 2-4E İç Kapı No: 319, Zeytinburnu / İstanbul
E-mail: toramanmatbaa@gmail.com

2. Personal data processed

• Identity and contact: name and surname, mobile phone number, e-mail address.
• Account information: your password (only in irreversibly encrypted form), profile photo, nickname, optional professional information (company, job title, about, website, business address).
• Communication content: the messages, photos, videos, voice recordings and documents you send and receive; voice/video call records (who, when, for how long). This content is kept on the servers solely for the purpose of providing the service; no one, including Tukwe administrators, can see your messages, photos, videos or files from the administration panel.
• Location: only when you share your location or give permission.
• Phone contacts: with the "Invite" feature, your contacts are read on your phone and are not sent to our servers.
• Transaction security: IP address, login/logout records, device and session information.
• For business accounts: company name, 444 number, department names, company logo and greeting audio.

3. Purposes of processing

• To create your account and to ensure your login and security,
• To provide messaging, calling, group, business/switchboard and file sharing services,
• To send password resets and service-related notifications,
• To prevent abuse, fraud and illegal content, and to review complaints,
• To fulfil our legal obligations and respond to requests from the competent authorities.

4. Legal grounds and method of collection

Your data is collected electronically through the registration screen, the app and the website, and is processed under KVKK Art. 5/2 on the legal grounds of the establishment and performance of a contract (c), compliance with a legal obligation (ç), the establishment, exercise or protection of a right (e), and our legitimate interest, provided that it does not harm your fundamental rights and freedoms (f). Data requiring explicit consent, such as location, is processed only with your permission; you can withdraw your permission at any time from your phone's settings.

5. Transfer

Your personal data may be transferred to the hosting (server), e-mail delivery and notification (push) infrastructure providers used to provide the service, solely for this purpose and with the necessary security measures in place. It is transferred to legally authorised public institutions and organisations and to judicial authorities upon request, within the framework of the relevant legislation. Your data is not sold or shared with third parties for advertising purposes.

Server location and transfer abroad: Tukwe's servers are in Türkiye; your messages, calls, videos and live streams are processed on our servers in Türkiye. Data is transmitted to service providers located abroad only in the following two cases (KVKK Art. 9):

• Disaster backup: To prevent data loss in the event of a server failure, a nightly backup is sent to Google Drive. Backups are encrypted on our server before being sent; the key is held only by Tukwe, and no one, including Google, can read the content.
• Phone notifications: Google (Firebase) and Apple notification infrastructure is used to deliver "new message / incoming call" notifications to Android and iPhone; only the minimum information required to deliver the notification passes through this infrastructure.

6. Retention period

Your data is kept for as long as your account is open and for the periods stipulated in the relevant legislation; at the end of the period, it is deleted, destroyed or anonymised.

• Account and communication content: for as long as your account is open. Messages you delete from a chat and files that have expired are removed from the system.
• Login records (IP address, login/logout time): for the period stipulated in Law No. 5651 and the related regulation; deleted when the period expires.
• Unused accounts: An account that has not been used at all for 1 year may be closed after a warning has been sent to your registered e-mail address 1 month and 1 week before closure; logging in once during this period is sufficient.
• Backups: encrypted disaster backups are kept for a maximum of 30 days; data you delete is also removed from the backups within this period.

7. Your rights (KVKK (Turkish Personal Data Protection Law No. 6698) Art. 11)

• To learn whether your personal data is processed and, if so, to request information about it,
• To learn the purpose of processing and whether it is used in accordance with that purpose,
• To know the third parties in Türkiye or abroad to whom it is transferred,
• To request its correction if it is incomplete or inaccurately processed, to request its deletion or destruction within the framework of KVKK Art. 7, and to request that these actions be notified to the third parties to whom it was transferred,
• To object to an outcome against you resulting from analysis exclusively by automated systems,
• To request compensation for damage if you suffer damage due to unlawful processing.

8. Application

You can submit your requests regarding your rights by written message to the Tukwe account with the number 444 1 444 in the Tukwe app, by e-mail to toramanmatbaa@gmail.com, or in writing to the address above. Your application will be concluded free of charge within 30 days at the latest.

9. Account deletion

You can permanently delete your account at any time in the app via Settings → Account → Delete my account. If you cannot access the app, it is sufficient to write to the e-mail address above, stating your registered phone number.

The name, e-mail, password, photo and profile information of the deleted account are removed. Messages you previously sent to others remain in their chats under the name "Deleted account". So that your old chats can be restored if you register again with the same number, your phone number is kept together with the deleted account record; if you would like this to be deleted as well, it is sufficient to write to the e-mail address above.